Frequently Asked Questions

Registration on Dwnlodit is simple and takes less than 2 minutes:

1. Download the Dwnlodit app from Google Play Store, Apple App Store, or our website
2. Click on "Register" or "Sign Up"
3. Enter your mobile number and verify it with OTP
4. Create a username and password
5. Enter basic details like name and email
6. Accept terms and conditions
7. Your account is created! You can start playing practice games immediately

Note: You must be 18+ years old to register. Players from Andhra Pradesh, Telangana, Nagaland, and Sikkim cannot play cash games.

Yes! Dwnlodit is completely free to download. We offer:

• Free Practice Games: Unlimited practice games to improve your skills
• Free Tournaments: Saturday Mega Freeroll and Sunday Ultimate Freeroll with Discount Credit prizes
• No Hidden Charges: The app is free with no subscription fees
• Optional Cash Games: You can choose to add money and play cash games for real winnings

You must be minimum 18 years of age to play on Dwnlodit.

This is a legal requirement for all real money gaming platforms in India. During KYC verification, you'll need to provide valid age proof documents. We take responsible gaming seriously and strictly enforce age restrictions.

KYC (Know Your Customer) is a mandatory verification process required by law for all real money gaming platforms. It helps us:

• Verify your identity and age (18+ requirement)
• Prevent fraud and money laundering
• Ensure secure transactions
• Comply with government regulations
• Protect all players from fraudulent activities

KYC is required for: Playing cash games, making deposits, and withdrawing winnings.

KYC verification on Dwnlodit takes less than 2 minutes:

1. Go to your Profile → KYC Verification
2. Upload PAN Card (clear photo or scan)
3. Enter PAN details manually
4. Add bank account details for withdrawals
5. Submit for verification

Documents needed:

• PAN Card (mandatory)
• Bank account details (account number, IFSC code)

Verification is usually instant but may take up to 24 hours in some cases.

No, each player can have only ONE account on Dwnlodit.

Creating multiple accounts is strictly prohibited and violates our Fair Play Policy. If duplicate accounts are detected:

• All duplicate accounts will be permanently blocked
• Winnings may be forfeited
• You may be banned from the platform

This policy ensures fair play for all players and prevents fraud.

Dwnlodit offers three exciting rummy variants:

1. Open the Dwnlodit app
2. Choose your preferred variant (Points/Pool/Deals)
3. Select table type:
   • Practice: Free games to improve skills
   • Cash: Real money games (KYC required)
4. Choose entry fee/point value that suits your budget
5. Select 2-player or 6-player table
6. Click "Join" and wait for other players
7. Game starts automatically when table is full!

Don't worry! Dwnlodit has robust disconnection protection:

• Auto-Play: If disconnected, the system automatically plays for you (drops high cards, picks from closed deck)
• Reconnection Time: You have 30 seconds to reconnect
• Game Continues: Your game continues even if app closes
• Rejoin: Simply reopen the app to rejoin your game

Tip: Play on stable WiFi or 4G connection for best experience. Avoid playing while traveling in areas with poor network.

Dwnlodit offers exciting tournaments throughout the week:

1. Go to "Tournaments" section in the app
2. Browse upcoming and live tournaments
3. Check entry fee, prize pool, and start time
4. Click "Register" before registration closes
5. Pay entry fee (if applicable)
6. Wait for tournament to start
7. Join the table when tournament begins

Note: Some tournaments have limited seats. Register early to secure your spot!

Adding money is quick and secure:

1. Click "ADD CASH" button on home screen
2. Choose amount (Min: ₹50, Max: ₹50,000 per transaction)
3. Select payment method:
   • UPI: GPay, PhonePe, Paytm, BHIM
   • Cards: Debit/Credit (Visa, MasterCard, RuPay)
   • Net Banking: All major banks
   • Wallets: Paytm, MobiKwik
4. Complete payment on secure gateway
5. Money credited instantly!

First Deposit Bonus: Get up to ₹1000 bonus on your first deposit!

Yes, 100% secure! Here's how we protect your transactions:

• SSL Encryption: 256-bit encryption for all transactions
• PCI DSS Compliant: Our payment gateways meet international security standards
• Trusted Partners: We use RBI-approved payment gateways (Razorpay, Cashfree, Juspay)
• No Card Storage: We never store your card details
• 2-Factor Authentication: OTP verification for all transactions

Don't worry! Your money is safe:

• Auto-Refund: Failed transactions are auto-refunded within 3-5 business days
• Bank Processing: Refunds are processed by your bank
• Track Status: Check transaction history in app
• Contact Support: If not refunded in 5 days, contact our 24x7 support with transaction ID

Keep your bank transaction reference number for quick resolution.

Withdrawing winnings is instant and easy:

1. Complete KYC verification (one-time process)
2. Go to Profile → Withdrawals
3. Enter withdrawal amount (Min: ₹100, Max: ₹1,00,000 per transaction)
4. Choose withdrawal method:
   • Bank Transfer: Direct to your verified bank account
   • UPI: Instant transfer to UPI ID
5. Confirm withdrawal request

⚡ Instant Withdrawal: 97% of withdrawals are processed in less than 60 seconds!

Withdrawals may be pending due to:

• KYC Not Complete: Complete KYC verification first
• Verification Check: First withdrawal or large amount may need manual verification (24 hours)
• Bank Details Mismatch: Name on bank account must match KYC documents
• Technical Issues: Rare bank server issues
• Bonus Wagering: Complete bonus wagering requirements

Contact support if withdrawal is pending for more than 24 hours.

No withdrawal fees on Dwnlodit!

We don't charge any fees for withdrawals. However:

• Your bank may charge for receiving transfers (check with your bank)
• Minimum withdrawal: ₹100
• Maximum withdrawal: ₹1,00,000 per transaction
• No limit on number of withdrawals per day

New players get amazing welcome bonuses:

Earn rewards by referring friends:

1. Share your unique referral code from Profile → Refer & Earn
2. Friend registers using your code
3. Friend completes KYC and makes first deposit
4. You get ₹500 bonus instantly!
5. Your friend also gets welcome bonus

No limit on referrals! Refer more friends, earn more bonuses.

Yes, Dwnlodit is 100% safe and legal!

We have multiple measures to ensure 100% fair play:

• Anti-Fraud System: 24x7 monitoring for suspicious activities
• No Bots: We guarantee no bots - only real verified players
• Anti-Collusion: Advanced algorithms detect and prevent collusion
• IP Restrictions: Players from same IP cannot join same table
• Random Seating: Players randomly seated to prevent collusion
• Regular Audits: External audits ensure fair gameplay

Try these troubleshooting steps:

1. Check Internet: Ensure stable WiFi or 4G connection
2. Clear Cache: Go to Settings → Apps → Dwnlodit → Clear Cache
3. Update App: Install latest version from Play Store/App Store
4. Restart Device: Simple restart often fixes issues
5. Free up Space: Ensure at least 100MB free storage
6. Close Background Apps: Free up RAM by closing other apps

If problem persists, contact support with your device model and OS version.

Dwnlodit works on:

For best experience, use latest OS version and keep app updated.

We promote responsible gaming with deposit limits:

1. Go to Profile → Responsible Gaming
2. Set daily, weekly, or monthly deposit limits
3. Limits take effect immediately
4. Reducing limits: Instant
5. Increasing limits: 24-hour cooling period

Remember: Play for entertainment, not as a source of income. Set limits you're comfortable with.

Yes, we offer self-exclusion options:

• Temporary Break: 7 days, 15 days, or 30 days
• Extended Break: 3 months or 6 months
• Permanent Self-Exclusion: Close account permanently

To activate: Profile → Responsible Gaming → Self-Exclusion

During self-exclusion, you cannot access your account or play any games.